Connecting WhatsApp
Does the same agent handle my website and my WhatsApp?
Yes. One agent handles all your channels — website, WhatsApp, Messenger, Instagram and email — with the same memory and rules. You don't need one per channel. Create another agent only to separate brands, countries or languages (each with its own memory).
How do I connect my WhatsApp?
In one click from your dashboard. Go to Channels → Connect WhatsApp, a Meta window opens, you log in with your business Facebook, pick your number and you are done. Nothing technical. Here is a step-by-step guide with images.
Do I need a separate account or another service?
No. The connection is part of b3ta. You do not create external provider accounts or paste tokens or codes. You pay one subscription and connect everything from your dashboard.
Do I use my existing number or do I need a new one?
Either way. You can connect your own number (verified with a code) or get a new number instantly to start with no paperwork. Your phone WhatsApp can keep working separately.
Can my number get blocked?
No. b3ta uses Meta's official WhatsApp Business API. It is not an unofficial QR trick: it is the formal route, so your number stays in good standing.
Message costs
How much do messages cost? Who pays for them?
Answering your customers is free. When someone writes to you, the agent replies with no message cost (Meta does not charge for replies within 24 hours).
Only templates have a cost: campaigns, promotions or re-engagement messages you start outside that 24-hour window. Meta charges that directly to your own card, in your Meta account. The price is set by Meta based on country and message type.
Does b3ta charge me per message?
No. b3ta does not charge per message or resell messages. You pay your subscription, period. Template usage is paid by you directly to Meta with your card — so you control your spend and no one inflates the price.
What if I run out of balance?
The agent keeps replying to whoever writes to you, because that is free. Only template campaigns pause until you top up. In short: your support never stops because of balance.
Bulk sending and campaigns
Can I send bulk campaigns over WhatsApp?
Yes. You can send campaigns to hundreds or thousands of contacts with approved templates, and track sent, delivered, read and replies. You pick the template, load contacts, a draft is created to review, and then you send it.
Is bulk sending safe?
Yes, because it goes out via WhatsApp's official API, not an unofficial method. That lowers the risk of blocks compared to bulk sends done "on the side".
Security and trial
Are my data and my customers' data safe?
Yes. Each business has its own isolated space, credentials are stored encrypted, and everything runs on WhatsApp's official infrastructure. You own your number, your contacts and your conversations.
Can I try before paying?
Yes, you get 7 days free. Create your account, connect your WhatsApp and see it working with your own business before deciding.
Still have a question?
Message us and the b3ta agent answers — the same one that would serve your customers.